Monday, 30 September 2019

The inaugural AnthTech this week brings together anthropologists and technologists interested in how a deeper understanding of human behaviour can improve our experiences with technology.

That anthropologists assist organisations in building tech products and services is not a revelation. But it will not have escaped your attention that there is much more focus on doing so in a socially responsible way, especially around AI. And with an understanding of the implications of technology for daily lives based on immersive research, anthropologists are ideally placed to collaborate on steering the next wave of innovation.

I hope to see you there!

Friday, 8 September 2017

Is the future of retail human-less?

The answer is: ‘it depends’. Human-less customer interaction might never fly in cultures where personal contact is king.

Multinationals will have to adjust expectations in markets such as China where trust is all important in commercial dealings.

Robo shopping.
Credit: Dan Hodgett. Licence: CC by 2.0 
To illustrate, an interesting trend is that business is booming for small scale merchants on social media such as WeChat who sell to their networks via their profile pages. Many buyers prefer to find goods through WeChat rather than Taobao, a more impersonal environment. And when people do use Taobao, it has its own social media-type communications channel so that people can establish more facts from a particular seller unknown to them or barter, in much the same way that they might in a conventional shop.

And even in the markets supposed to be pioneering human-less shopping, the human touch is back with a vengeance as an antidote to the impersonal. Have a look at what this UK company is up to:

On the other side of the coin, some Indian consumers may welcome further arms-length shopping options for more upmarket stores because they feel judged by sales assistants.

In short, depending where you are in the world it’s no human, no deal!

(Anthropology research-based findings included above were outlined in UCL’s ‘Why We Post’ project. More information here:

Friday, 21 October 2016

Pleased to be on the panel...

...with Twitter’s @sarapics, Johnson & Johnson's Jaime Veiga & @fazekasdani from Bakamo.Social at an ESOMAR-related event in Berlin in November.

The event takes place before the Global Qualitative 2016 conference kicks off and revolves around choosing research as a career. Sign up here if you still need convincing!

Tuesday, 23 June 2015

Cyberbullying: an anthropological take

I was asked recently to provide an anthropological take on childhood cyberbullying by IDG Connect. The article is here ( and my full commentary is below…

Prominent social scientist danah boyd* has pointed out that childhood bullying is not rising historically speaking and the internet has not caused it to rise noticeably. School is invariably still reported as the place bullying mostly happens and causes the most harm. What happens over social media often perpetuates what happens in school.

Elana Centor Attribution ShareAlike licence

The crucial difference that fuels the concern about cyberbullying is visibility. Parents have little insight into what happens offline but online interactions leave digital traces. These traces are difficult to interpret for an adult and can lead to the wrong, potentially more serious, conclusions about their effect. Moreover, online interactions with peers and any emotional fallout often happen in a domestic setting, the kind of setting children are confined to as a result of adult restrictions on and fears about children being in public spaces.

The internet is a convenient whipping boy for the persistent problem of bullying. But really addressing bullying and improving children’s mental health doesn’t mean banning the use of the internet by a child or necessarily having greater controls over its use - after all school is an ostensibly adult-controlled space and look what happens there. It means adults investing a lot more time and effort in educating about healthy relationships and empathy to produce individuals who are capable of both withstanding and refraining from bullying. It also means providing meaningful support that works with youths’ desire to be seen to be in control when bullying happens. 

That sounds a lot like hard work but hopefully the prominence accorded to cyberbullying won’t detract from the more considered and less kneejerk reactions from people who have bothered to look at the phenomenon through the lens of people involved.

*Marwick, Alice and danah boyd. (2014). "'It's just drama': Teen perspectives on conflict and aggression in a networked era." Journal of Youth Studies 17(9): 1187-1204.

Tuesday, 24 February 2015

Giving a talk tomorrow on ‘Deep Data’

Come on down! It’s at London Olympia at 11am. Here’s the link.

And here’s the plan: First a sweeping overview of one of the most important drivers of human behaviour and attitudes, why this is important for organisations to understand and where social scientists like anthropologists fit in all of this.

Next a closer look at a feature of social life that’s considered a bug by companies, because it produces uncertainty about the future.

Then we’ll take a look at the character of the tech industry in particular that means it confronts this bug or feature a lot.

We’ll then look at some tech and non tech examples of how organisations are bringing the ‘outside in’ to make themselves fit for the future.

After I tie everything up, some recommended reading.

Thursday, 25 September 2014

Wearables: Three issues for Insurance to try on for size

A supplement in The Times newspaper has quoted from my analysis of the potential of wearables to change the way the insurance industry works. I've published the analysis below in full and the Times article is here.

Wearables + the IoT = Lots of excitement
Wearable technology becomes exponentially more interesting for the insurance industry when the data that devices collect about our behaviour are combined with data emanating from the broader ‘Internet of Things’ (IoT). In fact insurance has been called the‘nativebusiness model’ for the IoT, a term that describes the anticipated 26 billion internet connected objects by 2020, in the same way that advertising was dubbed the native business model of the internet. 

The Internet of Things. That's the dry theory but how about messy reality?
Phil Windley ‘Web ofThings’ CC BY-NC-SA 2.0 licence 

With more data to cross reference, for example data collected about our exercise regime through a wearable health bracelet with what smart cutlery says we are shovelling into our mouths, the theory is that predictions can be made more accurate and premiums more reflective of our lifestyles.

Steady on! Three issues to address
Before the insurance industry gets too excited about the potential of wearable technology and the IoT however, there are three crucial issues to consider. Firstly, whether wearables become ubiquitous is out of the industry's hands and depends on the extent that they enhance our lives as social beings. Secondly, the industry needs to find ways to access available sensor data and finally if it does, it may find that too much exposure to our personal data exhausts may be as useless as too little. In more detail:

 One - Factors affecting the popularity of (particular) wearable devices
Wearable technology is not new and has social meaning
One Lucky Guy ‘Knight of the Hundred Years War’ CC BY-NC-SA 2.0 licence

The main challenge for the manufacturers of wearable technology is how to make their products desirable. Their success will dictate the uptake of wearables and therefore their usefulness to the insurance industry. The most forward thinking technology companies have realised both that what we wear has symbolic value, plays into cultural processes and that data alone is of limited use to us as social beings. Why else would there be a solid gold version of the new Apple Watch, which has self tracking functionality, other than to signal something about ourselves? Being interested in data per se is a niche pursuit an even then has social aspects, as demonstrated by the practices of 'quantified self' movement adherents. For others the connected nature of the new generation of wearables can help them play into age old inter-social dynamics such as bonding and building our reputations. 

Worn in the same place and about fashion and so many things besides
dlane cordell ‘Time to get fit 5/09/14’ CC BY-NC-ND 2.0 licence

The success of particular wearables is not guaranteed (look at what happened to Nike's ostensibly successful Fuelband) and the insurance industry will have to understand which have the best prospects based on these criteria, before getting into bed with them, or rather slipping them onto their wrists.

Two - Accessing the data
Accessing the data is the next issue for the industry. Privacy concerns, made all the more real by Snowden’s NSA revelations, will potentially temper peoples’ and societies’ willingness to share the data they generate voluntarily or inadvertently with companies and by extension the government. Further, insurance companies are not the natural data gatekeepers. They will either have to work with those who are, for example Microsoft’s deal with American Family Insurance earlier this year to find ways to put sensors into our domestic environments, or let Google, which already knows far more about our risk profiles through its plethora of platforms, dictate the terms.

Three - More data brings more headaches
Finally, big data analytics is in its infancy and struggles with the same problems that statisticians always have done. Leaving aside issues of the compatibility of different sources of data, one of the most relevant issues for the insurance industry that may suddenly have access to many more variables from our personal data exhausts, is how to work out what patterns are significant. This problem is compounded by very real disagreements about the virtues or otherwise of certain practices: It's all well and good being able to track that an individual has just had a glass of red wine but the medical establishment itself can't agree on whether that's a good or a bad thing.

Two rather more interesting questions
As a postscript we could ask two perhaps more interesting questions. How does society stand to be changed by the interest of the insurance industry in collecting more behavioural data and why do we behave in the way such data show we do?

One - Are we coming to assume you have something to hide?
Andrea R ‘Sarah has nothingto hide’ CC BY-NC-SA 2.0 licence 
By rewarding or insisting on transparency the insurance industry reinforces the assumption, espoused by governments and tech giants such as Google that we have something to hide if we don’t want our lives to be subject to close examination. But there are a number of very good reasons why the prospect of us becoming ‘entrepreneurs of the self’, namely managing personal data portfolios that we selectively release in exchange for perks, is not adequate compensation for the all-encompassing surveillance that is entailed. One of those reasons has to do with the use to which that data is put, for example by the government (which has access to all of it) to make predictions about our future behaviour that create suspicion based on obscure algorithms. Incidentally, insurance companies grappling with our data exhausts will also increasingly use obscure algorithms over which we have no recourse and that stand to entrench discrimination if for example the wealthy can opt out over the kinds of surveillance and behavioural controls that the poor are subject to in order to qualify.

Two - Big data needs small data
Big data needs to be complemented by ‘small data’ (or 'thick data') collection if it is to mean anything. A series of ‘big data’ sensors in smoke alarms might be able to tell an insurance company that they are routinely left with flat batteries but until you investigate the reasons why by looking at the personal and social contexts that influence individuals’ decisions not to replace a battery, you aren’t going to have much luck in changing behaviours. That’s where a digital anthropologist comes in…

Thursday, 11 September 2014

‘Anti-social networking’ site Pencourage: 'Antidote' to polished Facebook profiles?

I was asked recently by a journalist from the Press Association to comment on the anonymous site Pencourage.

It has been dubbed as the anti-social network and the 'real-life Facebook' because users are encouraged to be completely honest about their lives.

The journalist's specific question was: Is it a good thing that we can vent our true feelings and not have to hide behind the 'fake' profiles we build on sites like Facebook?

Here are my thoughts and at the end is a link to the published article which puts them in context:

Pencourage is reselling us the popular fantasy that we have a single authentic self and it tells us that it can help us give vent to that self, without feeling the kind of social pressures that regulate our behaviour on Facebook. For a social scientist the two problems are that we don’t have such a self and that we are exchanging one set of pressures for another.  

Our lives are a series of performances that take account of the social setting and the audience. Sociologist Erving Goffman established this convincingly in the 60s. In that sense we have multiple selves and now, one of those selves may be our Facebook presence. Our profile is not ‘fake’, but it might give rise to some mental discomfort as we deal with how different audiences come together and we decide what we should reveal in that environment.

Pencourage is another avenue for another one of our many selves. Here, what we post is still influenced by considerations such as the thought that it must be interesting enough to gain the attention of the audience. This will encourage certain things to be written, in certain ways.

It might be instructive to look at the situation in Trinidad, where people have the same concern about how to portray ones true self, but the conclusions about how to do this are very different. Anthropologists have reported that just as in Carnival, where the mask you create is said to reveal your true personality, Facebook profiles are said to do the same. So you don’t need a Pencourage account to be true to yourself: Ironically, more about your 'real' self is said to be revealed by the Facebook profile you create. 

Whether Carnival mask or Facebook profile, it's all the real me
Image of Ragamuffin (Trinidad). Copyright Georgia Popplewell CC BY-NC-ND 2.0 Licence:
The takeaway point for businesses is that they really need to understand the social worlds they are launching products and services into. Would Pencourage's message resonate as strongly in Trinidad? The takeaway point for social scientists working in the commercial world is that popular perceptions as much as behavioural ‘reality’ could provide a sound basis for a business. Time will tell whether Pencourage is one such business…

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